PEPPY – Privacy Policy

Peppy ("we", "us", or "our") respects your privacy. This policy explains what personal information we collect when you use the Peppy platform (our website, app, services, features, tools, and communications — collectively, the "Platform"), how we use it, and your choices. By accessing or using the Platform, you agree to the terms below.

1. What Information We Collect

A. Information You Provide Us

When you interact with our Platform, we may collect what you share directly, including:

• Name, email address, phone number
• Location or delivery address
• Account profile and preferences
• Communications with Peppy (messages, support requests)
• Orders, bookings, requests, payment status
• Feedback, survey responses, and promotion answers

B. Information Collected Automatically

We also collect data automatically when you use the Platform, such as:

• Device and app information
• IP address and approximate location
• Log data like time, date, pages viewed, and activity
• Cookies and similar technologies used to improve our services

C. Payment & Transaction Information

We collect transaction details (such as order reference and status) to complete your purchase. We do not store full card numbers, UPI IDs, or bank login details — secure third-party payment providers process payments on our behalf.

2. How We Use Your Information

We use your personal information to:

• Provide, operate, and improve the Platform
• Create and manage your account
• Process transactions and payments
• Communicate service updates, reminders, and alerts
• Customize your experience and recommendations
• Detect and prevent fraud or misuse
• Support customer service and handle inquiries

3. With Whom We Share Your Information

We may share your data with:

• Service providers (technical support, analytics tools, payment processors)
• Partners and vendors involved in fulfilling your orders
• Legal authorities if required by law or to protect rights

We do not sell personal data to third parties for marketing without your consent.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Enable core functionalities
• Improve performance and analytics
• Personalize your experience

Most browsers let you manage or block cookies. However, some features of the Platform may not function properly if cookies are disabled.

5. Your Choices & Rights

Where applicable, you can:

• Access, update, or correct your data
• Close your account and request deletion
• Manage communication preferences

To exercise these choices, please contact us at contact@peppy.ae.

6. Data Security & Retention

We use industry-standard protection measures to safeguard your information. While no system is completely secure, we take reasonable steps to protect your data from unauthorized access, use, or disclosure.

We retain your information only as long as necessary to support our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Children’s Privacy

Peppy is not intended for users under 18. We do not knowingly collect personal data from minors. If we become aware that information has been collected from a minor, we will take steps to delete it.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on the Platform with an updated effective date. Your continued use of the Platform after changes are posted means you accept the updated policy.

9. Contact Us

If you have any questions about privacy or this policy, please contact us at: contact@peppy.ae.